Responsible Gaming at MegaDice

At MegaDice, we are committed to providing a safe and responsible gaming environment for all Canadian players. While our platform offers exciting entertainment opportunities, we recognize that gaming can become problematic for some individuals. Our mission is to ensure you can enjoy our services while maintaining complete control over your gaming activities and spending.

Gaming Control Tools

We provide comprehensive tools to help you manage your gaming habits effectively:

  • Deposit Limits: Set daily, weekly, or monthly limits on deposits to your account
  • Wager and Loss Limits: Establish maximum betting amounts and loss thresholds that fit your budget
  • Session Time Limits: Control the duration of your gaming sessions with automatic logout features
  • Self-Exclusion: Temporarily suspend your account access for periods ranging from 24 hours to 6 months or longer
  • Permanent Account Closure: Request permanent closure of your account at any time

These tools are available through your account dashboard and can be adjusted at any time to meet your needs.

Recognizing Problem Gaming Behaviour

Gaming should always remain an enjoyable form of entertainment. Consider seeking help if you experience any of the following warning signs:

  • Gaming to recover losses or as a primary source of income
  • Borrowing money or using credit to fund your gaming activities
  • Spending more time or money than originally planned
  • Neglecting work, family responsibilities, or social commitments
  • Experiencing conflicts with family or friends about your gaming habits
  • Using money allocated for essential expenses like rent, utilities, or groceries
  • Constantly thinking about your next gaming session or bet
  • Feeling anxious or irritable when unable to play

If you answered yes to any of these questions, we strongly encourage you to seek professional assistance immediately.

Guidelines for Responsible Gaming

Follow these best practices to maintain healthy gaming habits:

  • Establish a loss limit before you begin playing and strictly adhere to it
  • View gaming as entertainment, never as a method to generate income
  • Never use borrowed funds or credit for gaming activities
  • Take regular breaks and respect your predetermined time limits
  • Maintain a healthy balance between gaming and other life activities
  • Avoid gaming when feeling stressed, depressed, or under the influence of alcohol or substances
  • Only use discretionary income that you can afford to lose completely
  • Keep track of your gaming expenditures and time spent playing

Self-Assessment and Professional Support

If you're uncertain about your gaming patterns, we offer a confidential self-assessment questionnaire to help evaluate your behaviour. Our dedicated Responsible Gaming Team is available to provide support and guidance. Contact us at [email protected] or through our Live Chat feature for confidential assistance.

Account Management and Exclusion Procedures

We offer several options for players who need to step away from gaming:

  • Temporary Self-Exclusion: Lock your account for periods between 24 hours and 6 months
  • Permanent Exclusion: Contact our support team at [email protected] or via Live Chat to permanently close your account
  • Fund Withdrawal: Ensure you withdraw any remaining account balance before closure
  • Reactivation Policy: Accounts closed for non-gambling related reasons may be reviewed for reactivation, subject to our discretion and player welfare considerations

Protecting Minors

MegaDice strictly enforces age verification requirements in compliance with Canadian law. All players must be 19 years of age or older (18+ in Alberta, Manitoba, and Quebec). To protect underage individuals:

  • Never share your login credentials with anyone under the legal gambling age
  • Install parental control software such as Net Nanny or Qustodio on shared devices
  • Always log out completely when finished gaming
  • Avoid saving passwords on devices accessible to minors
  • Keep banking and personal information secure

External Resources and Support Organizations

If you or someone you know is struggling with gambling-related issues, these Canadian organizations provide professional help:

You can also download blocking software like BetBlocker to restrict access to gaming websites across all your devices.

Contact Our Support Team

For questions about responsible gaming or to access support services, contact our specialized team at [email protected] or reach out through our Customer Support Live Chat available 24/7.

Remember: Gaming should be enjoyable entertainment. Stay in control, play responsibly, and never hesitate to seek help when needed.